Complaints

We want to get things right, and we welcome feedback.

How to complain

Call 0333 014 4084, write to us at 25 Church Gate, Leicester LE1 3AL, or use our contact form.

What happens next

• We acknowledge your complaint within 3 working days.
• We investigate and respond in full within 20 working days, or explain why we need longer.

If you are not satisfied

• Home care funded by a council or yourself: you can contact the Local Government and Social Care Ombudsman (lgo.org.uk).
• NHS-funded care: the Parliamentary and Health Service Ombudsman (ombudsman.org.uk).
• You can also share your experience with the Care Quality Commission (cqc.org.uk), although the CQC does not investigate individual complaints.